Refund Policy

Introduction

At VERNATHRA, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help.

Refunds

You have 30 calendar days to request a refund from the date you received your purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Please include your order number and a brief description of the issue.

Once we receive your request, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exceptions

Certain items are non-refundable, including personalized products and items on sale. Shipping costs are non-refundable.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected] or call us at (555) 123-4567.